1. Nature Of Products (Critical Notice)
All products sold by Body Bio Advanced are:
- Strictly for laboratory and in-vitro research use only
- Not for human or veterinary consumption
- Non-returnable once dispatched, due to safety, traceability and contamination risk
As research reagents, these products cannot be resold, reused or reintroduced into inventory once dispatched.
2. Order Cancellations
Before dispatch
- Orders may be cancelled only before dispatch by contacting hello@bodybioadvanced.co.uk
- If the order has not yet entered fulfilment, a full refund will be issued
After dispatch
- You have 14 days from the date of delivery to cancel your order under UK consumer law (cooling-off period)
- To cancel, contact hello@bodybioadvanced.co.uk within the 14-day window
- You must return the item unused and in its original packaging within 14 days of telling us you wish to cancel
- You are responsible for the cost of return postage unless the item is faulty or not as described
- Refunds will be issued within 14 days of us receiving the returned goods, or within 14 days of you providing proof of return (whichever is sooner)
- Original delivery costs will be refunded if the entire order is cancelled; if you keep part of the order, delivery costs are not refunded
Exceptions to the 14-day cooling-off period
- Perishable goods, sealed items that have been unsealed, and items mixed inseparably with other goods cannot be returned once opened or used
- Custom-made or personalised products cannot be returned unless faulty
Refusal of delivery or failure to collect
- Refusing delivery or failing to collect a parcel does not automatically cancel your order
- You must still contact us within the 14-day cooling-off period to formally cancel
- If a parcel is returned to us uncollected, we reserve the right to deduct any return shipping costs from your refund
3. Refund Eligibility (Very Limited)
Refunds or replacements are issued only in the following circumstances:
- Manufacturing defect confirmed upon inspection
- Damage during transit supported by photographic evidence
- Parcel confirmed lost by the courier after investigation
No other refund scenarios are permitted.
4. Non-Refundable Scenarios
Refunds will not be issued for:
- Change of mind
- Incorrect product selection
- Misinterpretation of research suitability
- Failure to understand “research-use only” restrictions
- Delayed delivery where the parcel remains in transit
- Failure to collect or refusal of delivery
- Opened, used or tampered products
- Third-party testing results or experimental outcomes
5. Returns Policy
- Returns are only accepted where explicitly authorised in writing
- Authorised returns must be unopened, unused and in original sealed packaging
- Returned items are subject to inspection before any refund or replacement is approved
Unauthorised returns will be rejected and disposed of without refund.
6. Lost Or Delayed Shipments
- Dispatch dates do not constitute guaranteed delivery dates
- Items cannot be resent while marked “in transit”
- If a parcel is officially declared lost by the courier, a refund or replacement will be issued after completion of the courier investigation, typically within 15 working days
7. Chargeback Policy
Chargebacks are strongly discouraged. Customers must contact hello@bodybioadvanced.co.uk before raising a chargeback.
Disputes will be challenged. We will formally challenge chargebacks raised for:
- Research-use misunderstandings
- Post-dispatch cancellations
- Delivery delays
- Non-collection or refusal of delivery
- Policy disagreement rather than product defect
We retain comprehensive records including:
- Order confirmation
- Checkout research-use acknowledgment
- Shipping confirmation and tracking
- Policy acceptance logs
8. Abuse & Fraud Prevention
- Repeated chargebacks or refund abuse may result in permanent account suspension and refusal of future orders
- We reserve the right to report abusive behaviour to payment processors and fraud-prevention networks
9. Refund Processing Time
- Approved refunds are processed within 3 to 5 working days
- Banking providers may take additional time to credit funds
10. Legal Position
This policy is compliant with UK consumer law exemptions relating to:
- Goods supplied for professional or research use
- Goods that cannot be returned for health, safety or contamination reasons
Nothing in this policy affects statutory rights where applicable.
11. Acceptance Of Policy
By placing an order with Body Bio Advanced, you confirm that you:
- Understand the research-only nature of the products
- Accept the restrictions outlined in this policy
- Agree not to pursue refunds or chargebacks outside the permitted conditions
Contact: hello@bodybioadvanced.co.uk · Website: www.bodybioadvanced.co.uk
Questions About This?
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Last updated 27 October 2026
